Owner FAQs

When Are Statements/Deposits Sent?

Direct deposits are made on the 15th of each month for the prior month’s income. A statement is sent via email and visible on your Owner App. 

Who Provides The Linens?

Relax Rentals.

Do You Provide In-House Maintenance?

Yes, we provide state-of-the-art housekeeping and maintenance services, including coordination of maintenance work orders, qualified recommendations for house improvements and enhancements, and inspection of homes between renters.

Do You Provide Property Inspections?

Yes, property inspections are performed for all Arrivals/Departures and then for every 10 days the property remains vacant.

Who Pay's For Car Passes, If Applicable?

The renter.

What Benefits Do We Receive Over Other Rental Companies?

We go above-and-beyond to make sure your guests have the best rental experience possible. In addition to our concierge services, we offer amenities to your guests that will ensure their stay is exceptional, including:


  • Check-In any day rental option for stress-free rentals that allows guests to bypass hectic Saturday traffic on the roads and at grocery stores, providing a more relaxing travel day.
  • GUIDE guest app that features instructional videos and unique information about each property.
  • Upgraded linens, designer toiletries, and essentials.
  • A secure online booking system as well as a reservationist with first-hand knowledge and familiarity with each property.
  • A dedicated staff member available to assist with issues 24/7.
  • A personal meeting with first-time guests to introduce them to the property and provide information about the Island, if desired.
  • Personalized concierge services for both your guests and you, the owner.